Grievance redressal

Raise a complaint and know how it's handled

Every complaint gets a reference number, an owner and a response. If it isn't resolved, you have a clear route to escalate.

Who handles complaints

Lender's nodal grievance redressal officer

[To be confirmed: name, designation, email, phone and address of the regulated lender's grievance redressal officer]

Enjoy the Credit grievance officer

[To be confirmed: grievance officer details for Enjoy the Credit (if acting as a Lending Service Provider)]

How it works

1
Raise it
Use the form on this page, from your dashboard, or contact the grievance officer directly. You'll get a reference number straight away.
2
We investigate
Your complaint is logged and assigned. Where it concerns the loan itself, it is handled with the lender, who remains responsible for resolving it.
3
You get a response
We'll reply with the outcome and the reasons. You can check the status any time using your reference and mobile number.
4
Escalate if needed
If your complaint isn't resolved within 30 days, or you're not satisfied with the reply, you can lodge it with the RBI Integrated Ombudsman.

External escalation

Eligibility for the Ombudsman scheme and the exact conditions are set by the RBI. Please check the RBI portal for current rules.