Draft — not yet approved
This page is a structured draft. It has not been reviewed or approved by legal counsel and must not be relied on as a final policy. Items marked “To be confirmed” must be supplied by Enjoy the Credit and its lending partner.
Complaints can be raised online with an instant reference number. Where a complaint isn't resolved within 30 days, or the response isn't satisfactory, you may approach the RBI Integrated Ombudsman via the RBI Complaint Management System.
See Grievance redressal for contacts and the complaint form.